If you haven't installed the eSIM yet, please visit here for instructions:
1. Apple (IOS): Install on iPhone/iPad
2. Android: Install on Android
3. Samsung: Install on Samsung
IOS (Apple)
Step 1: Go to APN Settings
Go to Settings > Cellular(Mobile Service)
Select eSIM > Select "Cellular Data Network"(Mobile Data Network)
If the APN fields are empty or the Personal Hotspot is not working, proceed to configure the APN settings manually as described in the next steps.
If you experience connectivity issues, you may need to manually select a network. Navigate to Settings > Cellular > eSIM > Network Selection, turn off Automatic Network Selection, and choose the appropriate network manually.
Step 2: Configure APN
Enter the APN value provided by your carrier in the appropriate field. For example:
APN:
plusAPN:
drei.at
Leave the username and password fields blank unless instructed otherwise.
Return to the previous screen; changes will save automatically.
Troubleshooting Tip: After making changes to your APN settings, restart your device to ensure the settings take effect. If issues persist, try toggling Airplane Mode on and off or resetting your network settings.
Samsung
Step 1: Go to APN Settings
Go to Settings > Network & internet (or Connections)
Select Mobile networks -> Access Point Names
Either create a new one by click the "Add" or "triple dot" located at top right or modify existing one
Step 2: Configure APN
Put in the following information as instructed by our support team members
Then save it and select it.
Android
Step 1: Go to APN Settings
Go to Settings > Network & internet (or Connections)
Select Mobile networks -> Access Point Names
Either create a new one by click the + sign located at top right or modify existing one
Step 2: Configure APN
Put in the following information as instructed by our support team members
Then save it and select it.
